User Experience (UX) Researcher

Join Fastned at the forefront of Europe's electric vehicle and charging infrastructure revolution! As our User Researcher, you will craft innovative digital experiences that deliver WOW to the growing number of electric vehicle drivers! At Fastned, you can directly contribute to combating climate change by accelerating the transition to electric mobility. Together with 300+ colleagues from over 40 nationalities, spread across 10 countries, we have the ambition to build a European network of fast charging stations where electric drivers can charge their vehicles with energy from the sun and wind. Our focus on reliability, sustainability, and clean energy sets us apart. We have recently been awarded “Best Charging Network” in the UK, France and the Netherlands, further establishing Fastned as the leading player in the field. If you’re ready to drive change in the energy transition, this is your opportunity to make a lasting impact!

Your role

As our User Researcher, you drive continuous product discovery, lead quantitative and qualitative research projects, and embed the customer's voice in our product teams. Your work feeds into crafting solutions that lift the customer experience, are true painkillers to solve user problems, drive engagement, and deliver the extraordinary on every touchpoint.
Your scope of user research lies in the field of product, focused both externally on the electric vehicle driver, as well as internally on your Fastned colleagues, who are using in-house developed products to deliver the best charging experience. You will work as a member of the Product & Engineering UX team, side by side with scrum teams and various other stakeholders, advocating for the voice of the customer. Additionally, you will have opportunities to apply UX research techniques such as user interviews, usability testing, surveys, contextual inquiries, journey mapping, card sorting, A/B testing, solution validation, and data analysis to uncover actionable insights and improve user experiences.

Your overall responsibilities include

• User research: you drive continuous discovery across the product development lifecycle.

• User research strategy development and execution.

• Leading and organising research planning from assumption to insight generation.

• Embedding the voice of the customer in product teams, planning and initiatives.

• Supporting user testing and solution validation in conjunction with Product Design.

• Taking ownership of embedding and advocating user needs through digital user personas and journey development.

• Driving quantitative and qualitative research efforts in conjunction with key stakeholders.

• Collaborating with our Data & Insights and Commercial teams to drive informed decision-making.

• Improving research methods and embedding best practices in the product development lifecycle.

Who we are looking for

In order to be successful in this role, you bring along an inspiring and entrepreneurial mindset - we want our employees to ‘think like a founder’. You thrive in taking ownership of user research aspects and inspire your peers with your research findings and user-first thinking. You get joy out of getting close to the customer, getting out of the building, and leveraging your toolset of research methods to derive insights and advocate those across the organisation. You have a passion for experimentation, using a data-driven approach to (in)validating new ideas.

Additionally, you tick (some of) the following boxes:

• You have 3+ years experience as a User Researcher or a similar role (e.g. UI/UX or Product Design), with a focus on user research and driving continuous discovery in a product context;

• Storytelling and presentation skills to communicate insights clearly and effectively;

• You know your way around applying qualitative and quantitative research methods and have a proven track record around building research stack & practice, e.g. through workshops, stakeholder sessions and other opportunities for embedding the voice of the customer;

• Familiarity with accessibility standards (A11Y) and inclusive research practices;

• You have a strong affinity with the energy transition and the Fastned mission to create freedom for electric drivers;

• Since this role involves significant direct user contact, outstanding communication in English is required.

Join us in building a better future!

We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We put a focus on work-life balance, provide you with genuine work flexibility, and have family-friendly policies in place. Our benefits include:

• Stock option plan -> We believe in shared value creation;

• A training and development budget of €3,000 per year per employee, because development and training are important to us and our sector offers endless opportunities;

• In order to feel & enjoy the EV life, you get access to our fully electric vehicle fleet (all charging expenses covered), also for private use;

• Daily lunches, snacks & drinks are provided at our office locations;

• 29 holidays. Additionally, we give you two mission days you can use to contribute to Fastned’s mission or to support a cause that is important to you.

• Next to fun events year-round, we throw notorious Christmas parties and organise an amazing yearly trip abroad with all employees;

• Other perks include flexible working hours, full travel compensation and the working gear of your choice.

Interested in making an impact? Apply today!

We would love to have a conversation with you! Apply now and send us your portfolio with your best 5 projects. The recruitment process consists of 4 stages:

• Video call with our Talent Acquisition team;

• Technical interview: Dive into your portfolio with the UX manager and Senior UX Researcher;

• Team Interview: Meet your future team members;

• We will finalise the process with a Coffee Chat with our Director of Product & Engineering.

Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.