Operations Manager

Join a fast-growing company with a purpose! At Fastned you will actively contribute to accelerating the transition to electric mobility. We are looking for an Operations Manager based in Amsterdam to join our Field Operations team at Fastned. The Field Operations team is responsible for continuously maintaining our operational stations in a perfect state to offer a reliable, safe and customer-friendly charging experience to electric drivers across all our markets.

Your role

As an Operations Manager in Field Operations, you will play a key role in the success of our mission to bring freedom to electric drivers. You will work closely with the central managers of Field Operations, with all stakeholders of the team, and with the Head of Field Operations to make sure Fastned remains the most reliable EV charging network in Europe with the highest uptime. In particular, you will assist the leadership team by conducting structural projects for the department, improving internal processes as well as systems & tooling, and leading joint initiatives with other teams. Acting as a swiss knife within the team, you will be exposed to all aspects of our operations and contribute to our operational excellence by focusing on scalability, smart processes and high-impact projects.

Your overall responsibilities include:

• End-to-end managing high-impact projects and strategic initiatives related to Field Operations
• Designing, mapping and improving internal processes to make the team scalable
• Supporting the different functions within the team (Maintenance, Field Projects and Parts & Logistics) by identifying, scoping, and recommending performance improvement solutions
• Taking ownership and being accountable for the projects and their outcomes, ensuring delivery on critical project metrics, and keeping leadership informed
• Collaborating and working cross functionally with other Operations teams and departments while being the voice of Field Operations internally
• Taking over roles - on a project mode - that do not belong to a specific function within the team (for ex. Health & Safety or systems development)
• Assessing our existing Asset Management system, and evaluating alternative tools
• Making the best use of our data by creating and maintaining internal reports and dashboards to steer our operations in a data driven manner

In this role, you'll report directly to our Head of Field Operations based in Amsterdam. Join us in being part of a dynamic, innovative, and rapidly growing company in the e-mobility sector and use your project management skills to contribute to a more sustainable future!

Who are we looking for?

In order to be successful in this role you must be an experienced project manager with a proven track record of leading operational programs in fast-paced environments. You must possess a business management background and feel comfortable working with technical processes. Next to that, you must have a well rounded profile with an acute business sense, an analytical and problem solving mindset and a taste for operational excellence. You must be hands-on, proactive and a true driving force capable of bringing stakeholders together and aligning people around clearly set targets.

In addition, you meet the following criteria:

• You possess a degree in engineering or business administration;
• You have at least 3 years of relevant professional work experience in a related field either in business consulting or in fast-paced scale-ups with a strong focus on operations;
• You have serious analytical skills and you know how to bring clarity and structure to complex problems;
• You have great presentation and communication skills and you feel at ease presenting to senior management;
• You are a true problem-solver with a hands-on mentality, and get satisfaction from getting things done;
• You’re a team player, working well under pressure and always keeping a positive can-do attitude;
• You are tech savvy, data driven, and get extra credits for some SQL knowledge;
• You have a genuine interest in the energy transition and Fastned mission;
• You are fluent in English; any other European language is a plus.

Our perks

We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We put a focus on work-life balance, provide you with genuine work flexibility and have family-friendly policies in place. Our benefits include:

⚡️ Stock option plan -> we believe in shared value creation;

⚡️ A training and development budget of €3,000 per year per employee, because development and training are important to us and our sector offers endless opportunities;

⚡️ Daily vegetarian lunches, snacks & drinks at our office;

⚡️ Full access to our electric vehicle fleet with all charging expenses covered;

⚡️ Next to fun events year-round, we throw notorious Christmas parties and organise an amazing yearly trip abroad with all employees;

⚡️ Other perks include full travel compensation and the working gear of your choice.

Interested? Apply today!

We would love to have a conversation with you! Apply now, send us your CV and explain in your motivation letter why you’re excited about joining our mission to provide freedom to electric drivers and speeding up the energy transition. We will get back to all applicants within 3-4 weeks at the latest.

The recruitment process consists of 4 stages:

• A first video call with our recruiter to find out more about Fastned & our company culture;
• Interview with hiring manager Alexis, Head of Field Operations;
• Case assignment to be presented to a panel of interviewers, and follow-up discussions with a central Field Operations Manager;
• Final interview with Yannick, Director of Operations & Analytics.

If you have questions or need further information regarding your application, please contact our recruitment team via recruitment(at)fastned.nl

Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.