Director of Service Operations

Join Fastned at the forefront of Europe’s electric vehicle and charging infrastructure revolution! As our Director of Service Operations, you’ll ensure that we remain the most reliable and welcoming charging network across Europe. Together with 350+ colleagues from over 40 nationalities, spread across 10 countries, we drive change in the energy transition. What sets us apart is our focus on reliability, sustainability and clean energy. We have been awarded “Best Charging Network” in the UK, France, Switzerland and the Netherlands, further establishing Fastned as a leading player in the field. This is your opportunity to make a lasting impact!

Role

As Director of Service Operations, you oversee the daily operations and maintenance of our charging stations while ensuring exceptional customer support. In this role, you will be responsible for maintaining station reliability and strengthening the connection between Fastned and its customers. By effectively managing customer feedback and inquiries, you will help create a seamless and highly dependable charging experience, aligning customer insights with station operations and maintenance. By fostering collaboration between teams, you will optimise station uptime and reliability, guaranteeing hassle-free charging for every driver.

You will manage several teams responsible for various operational duties, including field operations, customer support, and warehousing/logistics for spare parts. We are looking for a Director with a passion for hands-on execution, someone who thrives on diving into the operational details and working closely with field teams to ensure smooth execution.

This role is critical to Fastned’s rapid expansion. Over the next five years, you will scale your teams to support the growth from 350 to 1,000 charging stations across Europe while helping build the infrastructure and customer support framework needed to secure a leading position in the fast-growing EV charging market. By streamlining operations and improving customer satisfaction, you will enhance service reliability and contribute to Fastned’s growth as Europe’s leading fast-charging provider. 

Key Responsibilities

• Collaborate closely with the Director of Technology Operations to align technology advancements with operational needs to improve performance, optimise  uptime, and ensure a seamless customer experience;

• Develop and implement operation strategies, policies, and procedures;

• Establish operational goals, KPIs and monitor progress towards achieving them;

• Oversee budgeting and financial reporting for operations-related expenses;

• Understand local station requirements (state of the stations, contractual obligation, maintenance, grid, permit limitations etc..), chargers and customers. Stay close to the market and its operations;

• Manage and motivate a team of employees (centrally and in the field), providing leadership and guidance to ensure employee satisfaction and optimal performance;

• Collaborate with other departments such as Construction Management, Network Development, Location Design to identify and address operational inefficiencies;

• Ensure compliance with industry regulations and standards;

• Frequently visit your local teams to connect & align, provide coaching and performance feedback; 

• Develop and maintain strong relationships with vendors, suppliers, and other local business partners.

Who are we looking for?

We’re looking for a Director of Service Operations who’s ready to grow and make an impact. If you have a passion for operational excellence, customer experience, and working in a fast-paced, collaborative environment, this could be the perfect role for you.

• A Master’s degree in Business Administration, Operations Management, Supply Chain, or something similar.

• Minimum of 8-10 years of experience in operations management position, ideally in a fast-moving, rapidly scaling company and industry.

• A sharp analytical mindset with strong problem-solving and decision-making skills.

• Great at bringing people along on the journey - exceptional communication and interpersonal skills are a must.

• Strong organisational skills with the ability to juggle multiple priorities and keep things moving.

• Comfortable using industry-specific software and tools.

• A strategic thinker who isn’t afraid to get creative and think outside the box.

• Proven experience leading and managing teams.

• Thrives under pressure and in fast-paced environments.

• English is a must, and any additional European languages (German, French, Dutch) are a bonus!

Join us in building a better future!

We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We focus on work-life balance, provide genuine work flexibility, and have family-friendly policies in place. Electric mobility is new territory for you? Don’t worry! As part of your onboarding, you will participate in a series of exciting workshops where you will learn everything about our industry and fast-charging infrastructure. Our benefits package includes:

• Stock option plan - we believe in shared value creation.

• Pension plan (fully covered by Fastned).

• A training and development budget of €3,000 per year per employee, because development and training are important to us and our sector offers endless opportunities.

• In order to experience and enjoy the EV life, you get access to our fully electric vehicle fleet (all charging expenses covered), which is also for private use.

• 29 holidays. Additionally, we give you two mission days you can use to contribute to Fastned’s mission or to support a cause that is important to you.

• Daily lunches, snacks & drinks are provided at our office locations.

• Next to fun events year-round, we throw notorious Christmas parties and organise an amazing yearly trip abroad with all employees.

• Other perks include flexible working hours, full travel compensation and the working gear of your choice.

We’re looking forward to your application!

Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.