Senior Product Manager
Amsterdam, Noord-Holland, NetherlandsProduct Team
Join a fast growing company with a purpose! At Fastned you will actively contribute to accelerating the transition to electric mobility. In this role you will lead the way on how we deliver an always working charge to our customers: from how we manage our growing charger network, to reliable payments and providing our customer support with the right tools and information at the right time. Your mission is to ensure a frictionless and enjoyable charging experience to all EV drivers.
Fastned enables EV drivers around Europe to charge their vehicle with renewable energy and leads the way in making mobility sustainable. In this role, you will create impact by making the charging experience as frictionless and enjoyable as possible. This is a unique opportunity to refine what ‘mission control’ should look like for the Fastned rocketship.
In this role you get full ownership of our Operations-facing products. For example: Revolt Admin, our backoffice used by Network and Customer Operations teams for delivering a most reliable charge and excellent support. You will define, improve and oversee discovery and delivery of these products and push the envelope to launch new and innovative solutions. You will do this as a member of your scrum team, together with Product Design, Engineering and other stakeholders. In this effort you are guided by an in-depth understanding of user needs based on research and data but also heart, intuition, curiosity, play, guts and taste.
Your overall responsibilities include
Drive product strategy through maintaining an aligned prioritized roadmap and backlog
Monitor and measure product performance and feed insights back into the product development lifecycle. Be ferocious and resourceful in improving performance metrics
Understand the needs of your users, key stakeholders as well as the business, for refining business processes and ensuring needs are adequately translated into product
Work with your users, stakeholders and team members on solution discovery, delivery and the reporting of realized outcomes
Meticulously chase and track bugs to guarantee a seamless experience for your users
Clearly communicate product plans and results with your team, to users and key stakeholders
Contribute to improving the product development lifecycle & implementation of best practices
What we’re looking for
You are an entrepreneur with a builders mentality, who thrives in building and iterating products! You excel in taking ownership of the user journey, understanding user pains, business requirements, and translating those into best fitting solutions. You own your main product metrics, iterating the product where it makes sense. Additionally, you tick the following boxes:
You possess a master's degree and bring analytical thinking to the job
You leverage data to drive strategic decisions. You have proven experience of analyzing and using data to make key product decisions.
You have a solid understanding of how to translate business processes into product, preferably having done this before in a fast-scaling startup environment
You think and talk in terms of assumption validation and hypotheses testing, driving business outcomes through rapid experiments and problem solving. And recognise there’s things that just need to get done, for example related to compliance and auditing.
You have strong experience in stakeholder collaboration, understanding their needs with the customer in mind, and transforming those into problems to solve & stories to refine with the team
You have the ability to prioritize requests in a high paced and Agile work environment
As a bonus:
You have experience with leading for backoffice products and payment processing, from the authorization of payment methods to payment service provider integrations and improving revenue reconciliation.
You have experience leading for products with a high volume data-exchange, as you will be leading for partner integrations and industry-standard protocols.
SQL proficiency is highly desirable, or you are willing to learn it (we provide in-house SQL training!)
Join us in building a better future
Working at Fastned means working with people who are motivated to accelerate the transition to sustainable mobility. You will be part of the Product & Engineering team, a group of currently ~20 digital natives, product managers, designers and engineers. With our teams, we help deliver the best charging experience. Together we have the ambition to build Europe's best fast charging network, giving freedom to electric drivers and thereby accelerating the energy transition.
Fastned currently operates in six countries (Netherlands, Germany, UK, Switzerland, Belgium and France) and is growing fast. As a young, independent company with a flat organization structure, we give a lot of responsibility to our new hires and expect you to think for yourself.
We work hard to change the world, but we don't forget to celebrate our successes, big and small. We have daily healthy vegetarian lunches at our offices, throw notorious Christmas parties, organize an amazing yearly trip abroad and we’ll give you 24/7 access to our fully electric vehicle fleet. Other perks include a fully paid pension plan, 25 holidays, reimbursement for travel expenses, weekly bootcamp fitness sessions, access to our employee stock option plan, and the gear of your choice (MacBook vs ThinkPad, iOS vs Android).
We would love to have a conversation with you! Apply now, send us your CV and explain in your motivation letter why you’re excited about joining Fastned. After reviewing your application, our first call will be online, followed by two on-site interviews in our Amsterdam headquarters. For the second interview we will ask you to prepare a case at home to present at the office.
*The response timeline on the position would be around two weeks due to ongoing internal strategic meetings
Fastned is an Equal Opportunity Employer. We strongly encourage women, people of color, and LGBTQ(+) people to apply. We consider applicants of all genders.