IT Support Engineer
Netherlands, Noord-Holland, AmsterdamHeadquarters
Join a fun & fast growing company with a purpose! We are looking for a hands-on IT Support Engineer to join forces with our Office IT team to build a rock solid foundation for Fastned’s information technology needs. Together with over 100 colleagues (currently 28 nationalities and counting), we have the ambition to build Europe's best fast charging network: 1000 large, beautiful and scalable fast charging stations in prime locations, where electric drivers can charge their vehicles with energy from the sun and wind.
As our IT Support Engineer you are responsible for the day-to-day activities around the information technology needs that enable the Fastned teams to fully focus on their job! You will take full ownership in ensuring that the hardware and services for our European offices and teams in the Netherlands, Germany, United Kingdom, Belgium, France and Switzerland work reliably, securely and smoothly. As the go-to tech support gurus, you & the team are responsible for the purchasing, inventory, configuration, deployment and support of employee hardware, office equipment and software licenses. You seek best available pricing, research and close the best deals.
Next to that, the role comes with another layer: you build relationships with vendors, providers, and negotiate the most reliable delivery, support and service. Furthermore, you will create policies and procedures for office IT, so that we are all set for scaling further.
We offer you the unique chance to join our office IT team, taking ownership of all things tech-support at Fastned. You will get a lot of freedom in designing & developing your role with lots of growth opportunities and exciting challenges ahead! The role will be based in our Amsterdam headquarters, where you will become part of a fun & diverse team. As part of your in-depth onboarding, you will attend a series of workshops to learn all about electric mobility and fast charging infrastructure. In order for you to experience the EV-revolution for yourself, we give you access to our fully electric vehicle fleet (all perks, including our employee stock option program, are listed below).
In order to be successful in this role you bring along a highly entrepreneurial mindset - we want our employees to ‘Think like a founder’. You thrive in taking ownership of the technology needs to help create the best-in-class support for the Fastned team. Additionally, you tick the following boxes:
- You are experienced in the setup and scaling of office technology needs in a fast growing environment;
- You have excellent and in-depth knowledge of technical management and information analysis of computer hardware and software systems;
- You have a degree in a relevant field (certifications are a plus);
- You have a strong analytical mind, are detail-oriented and highly organised;
- You are a creative out-of-the-box thinker in technical issue analysis and identifying opportunities to apply corrective actions;
- You are a strong communicator with interpersonal skills essential for interacting with all colleagues of the Fastned team;
- You are well-versed in writing manuals, explanations and support messages, conveying information clearly and accurately;
- And last but not least, contributing to accelerating the energy transition is something that strongly motivates you.
Join us in building a better future!
We do things our way. As a young, independent company with a flat organizational structure, we give a lot of responsibility to our new hires and expect an entrepreneurial mindset. We make decisions fast, focus on improving the customer experience and keep things as simple as possible. Working at Fastned means working with a diverse group of driven but humble people who are intrinsically motivated to accelerate the transition to sustainable mobility and having a positive impact. At Fastned we enjoy a high degree of freedom, ownership and trust.
We work hard to change the world, but we don't forget to celebrate our successes, big and small. Our benefits include a pension plan (fully covered by Fastned) and participation in the company stock options program. We provide daily vegetarian lunches & the best coffee at our Amsterdam headquarters close to the Amstel station. In order to feel & enjoy the EV life you get access to our fully electric vehicle fleet (all charging expenses covered). Next to fun events year-round, we throw notorious Christmas parties and organize an amazing yearly trip abroad. Other perks include flexible working hours, full travel compensation and the gear of your choice (MacBook vs ThinkPad, iPhone vs Android). Of course we also want you to develop so we are also investing in continuous learning.
We would love to have a chat with you very soon! We are curious to hear why you are the best person for this role & why you would make a great addition to the Fastned family.
Fastned stands for Equal Opportunity. We strongly encourage women, people of color, and LGBTQ(+) people to apply. We consider applicants of all gender identities.